Legal
Grievance Redressal
Last updated: 1 September 2026
How to raise a concern and how we respond.
How to raise a grievance
If you have a concern about any of our services — a course, a compliance engagement, a software project, a payment or a certificate — write to us at the email address below with your name, contact details and a description of the issue. You may also write to our registered office in Imphal, Manipur.
Grievance Officer
Our appointed Grievance Officer is Chongtham Khumannganba Meitei, Founder & CEO, Kanglei Sannathong Pvt. Ltd., Imphal, Manipur, India. Grievances sent to our contact email are routed directly to the Grievance Officer.
Acknowledgement and resolution
Every grievance is acknowledged within 48 hours of receipt. We aim to resolve most concerns within 15 working days; where a matter needs more time, we will tell you why and share an updated timeline.
Escalation
If the resolution does not satisfy you, you may reply to the same thread and ask for a review by the company's directors. For payment disputes you may also raise the matter with your payment provider or the appropriate consumer forum under Indian law.
Contact
Questions about this page? Write to hello@kangleisannathong.in or reach us at our registered office in Imphal, Manipur, India.